Common questions
The questions
we get asked most.
Straight answers on the diagnostic, the report, the platforms we cover and how we work.
What percentage of ERP implementations fail?
Gartner predicts that by 2027, more than 70% of recently implemented ERP initiatives will fail to fully meet their original business case goals, and that as many as 25% will fail catastrophically — research published in 2024 and presented by its ERP strategy team. Treat the older ranges you see quoted elsewhere with more caution: figures such as “55–75%” are widely attributed to Gartner but are difficult to trace to any published source, and different research houses have reported both high failure and high success rates depending on the year and on how “failure” was defined. What matters for your programme is not the industry average but your own evidence: end-to-end test coverage, signed data reconciliation, open severity-one defects and cutover rehearsal results.
What is an ERP Implementation Confidence Score?
It is a quantified, evidence-based probability that an ERP project will meet its go-live objectives, calculated from the variables most strongly correlated with ERP outcomes — executive sponsorship, change management readiness, testing discipline, data migration integrity, integration testing, and go-live strategy.
Is the Orpington Confidence Diagnostic free?
Yes. The instant self-reported score takes about 15 minutes and is free with no retainer. The full report, which verifies self-reported answers against documentation and adds a certified platform-expert review, is a paid add-on.
Which ERP platforms does Orpington cover?
SAP S/4HANA and Business One, Oracle Fusion Cloud ERP, Microsoft Dynamics 365 (Business Central, Finance & Supply Chain Management), NetSuite, and Odoo.
How long does the free ERP Confidence Calculator take?
The free calculator asks 6 questions and takes under 90 seconds. Answers never leave the browser — nothing is saved, sent, or stored. The result is an instant confidence score out of 100, a per-category risk chart, and your top risk flags, downloadable as a PNG with no sign-up.
How quickly is the full ERP diagnostic report delivered?
The full report — a document-backed review by a certified platform expert covering test logs, reconciliation reports, and UAT sign-off evidence — is delivered to a timeline agreed at scoping.
What is the difference between the free ERP confidence score and the Full ERP Diagnostic Report?
The free score is self-reported: you answer six questions and receive an instant weighted score out of 100 with your top risk flags, with nothing verified. The Full ERP Diagnostic Report is the paid upgrade: every answer is checked against documentary evidence such as test logs, reconciliation reports and UAT sign-off, and a certified platform expert reviews the findings. The result is a board-ready PDF with a defensible score, risks ranked by severity, and a prioritised remediation sequence.
What is included in a Full ERP Diagnostic Report?
A verified confidence score you can defend to a board or auditor, a per-category breakdown across the six scored variables, every identified risk ranked by severity, the documentary evidence each finding is based on, and a remediation sequence in priority order. It is delivered as a board-ready PDF, with the timeline agreed at scoping.
What evidence does Orpington review in a full ERP diagnostic?
Test logs and defect tracking, data reconciliation reports for migrated master and transactional data, user acceptance testing sign-off records, integration and interface test results, and the cutover runbook including rollback criteria. Self-reported status is compared against these documents rather than taken at face value.
Can I see an example of an ERP diagnostic report?
Yes. The NeftPro ERP Diagnostic Report is available as a published example. Request it from the contact form on orpingtontech.com and the PDF is provided immediately.
How much does the Full ERP Diagnostic Report cost?
Fees are published on this page. The Full ERP Diagnostic Report is $4,900, $8,500 or $14,500 depending on programme tier, fixed and confirmed in writing before any work begins. The instant confidence score is free. Duration is agreed at scoping and set out in the statement of work.
Who is the Full ERP Diagnostic Report for?
CFOs, CIOs, programme sponsors and board members who need an independent, evidence-backed answer on ERP go-live readiness — typically before a go/no-go decision, ahead of a board or audit committee review, or when internal status reporting and on-the-ground reality appear to diverge.
Which countries does Orpington Technologies serve?
Orpington Technologies serves ERP programmes in Canada, the United States, the United Kingdom, the United Arab Emirates, Singapore, Hong Kong, Malaysia and Australia. The diagnostic and full report are delivered remotely, so engagements run across all seven markets and their time zones.
Can Orpington run an ERP diagnostic remotely across time zones?
Yes. The free confidence score is entirely self-service in the browser, and the Full ERP Diagnostic Report is delivered remotely — evidence is shared securely and the certified platform expert's review is returned as a PDF, with the timeline agreed at scoping. This is how engagements in Australia, Singapore, Malaysia and Hong Kong are run alongside North American and UK clients.